Step 1

Fill out the return form* available here and include it in the package along with the returned product. Remember that both the product and the packaging must not have any damage.

* The absence of the attached form will prevent us from processing the return procedure!

Step 2

Send an email to: meow@meowbaby.eu, in which you will inform us about the return shipment*, provide the return label number, and the link to the package tracking page.

* You send the return shipment via the carrier of your choice and at your own expense.

Step 3

If the return is accepted, we will refund you (including the costs of delivering the ordered products to you) within 14 days from the day you informed us about the withdrawal from the sales contract.*

*We reserve the right to withhold the refund until we receive the returned product from you.

Step 1

Send to our email address: meow@meowbaby.eu, in which you inform us about the product defect. A necessary condition to start the complaint procedure is sending a detailed description of the defect and photos of the damages. Additionally:

1. Fill out the return form if the complaint requires returning the product.
2. Provide the order number and bank account number for the refund if the complaint does not require returning the product.

Step 2

Within 14 days of receiving the message, we will inform you about the outcome of the complaint review. If it is accepted and the product needs to be returned, we will send you a return label by email.

Step 3

Depending on the complaint resolution:

• exchange of goods,
• refund,
• price reduction,
• removal of the defect

will occur within 14 business days from the date of receiving the package or from the complaint resolution.